Frequently Asked Questions

1. Where do you ship from?

All orders are shipped from our international logistics center. Estimated delivery time to the United Kingdom is 5–8 business days.

2. Do you ship to the UK?

Yes, we ship exclusively to the United Kingdom. Delivery is free for all orders.

3. How much does shipping cost?

Standard shipping is free. There are no additional charges at checkout.

4. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with your tracking number. You can follow the delivery status on our tracking page.

5. What is your return policy?

You can return any unused item within 30 days of delivery. Products must be in their original condition and packaging. To request a return, please contact our customer support team.

6. How do I contact customer service?

Our team is available Monday to Friday, from 9 a.m. to 5 p.m. (UK time).
📧 Email: contact@haleandwynn.com
📞 Phone: +44 745 804 1303

7. Are your products made in the UK?

Our products are developed by our UK-based team and manufactured by trusted international partners. This allows us to offer high-quality items at fair prices while maintaining efficient delivery to the UK.

8. What if I receive a damaged or defective item?

Please contact us within 48 hours of receiving your package and include a photo of the item. We will offer a replacement or refund depending on the situation.

9. Can I change or cancel my order?

We process orders quickly, but if you need to make a change, please contact us as soon as possible. We’ll do our best to assist you before the order ships.