Refund policy

Return & Refund Policy

At Hale & Wynn, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return eligible items within 30 days from the delivery date.

How to Request a Return

To request a return, please contact us at contact@haleandwynn.com and provide the following information:

  • Order number

  • Order date

  • Items to be returned

  • Reason for return

Our customer service team will review your request and provide return instructions.

Return Conditions

Returned items must:

  • Be unused, unworn, and in original condition

  • Be returned in their original packaging, with all accessories

Items showing signs of use or damage are not eligible for a refund, unless the item is defective.

Return Method & Shipping Costs

Returns must be made by postal mail.

  • Return shipping costs are the responsibility of the customer.

  • If the return is due to a defective or incorrect item, we will cover the return shipping costs.

No prepaid return labels are provided for standard returns.

Return Address


RM1002, 10/F, EASEY COMM BLDG
253–261 Hennessy Road Wanchai,
Hong Kong

Customers are responsible for ensuring that returned items are sent with appropriate postage and tracking.

Customs & Duties

Any customs duties, taxes, or fees applied to international returns are the responsibility of the customer and are non-refundable.

Refund Processing

Once the returned item has been received and inspected, refunds will be issued to the original payment method within 14 business days.

Contact

For any questions regarding returns or refunds, please contact us at contact@haleandwynn.com.