Privacy policy
The Hale & Wynn store is committed to respecting your privacy. This privacy policy outlines how we collect and process your personal data.
Company Information
HAICHEN TECHNOLOGY TRADE LIMITED
RM1002, 10/F, EASEY COMM BLDG
NOS. 253-261 HENNESSY RD, WANCHAI, HONG KONG
Email: contact@haleandwynn.com
Phone: +44 745 804 1303
Data Collection and Use
Your Account
We collect and use personal data when you register on our website. This information is used to create your customer account, if required for your purchases, and to enhance your shopping experience.
When creating an account, we collect your first name, last name, and email address.
To create an account, simply register on www.haleandwynn.com by clicking the "My Account" link in the footer. Fill in the required fields — "First Name", "Last Name", "Email Address", and "Password" — then click "Create".
If you receive an error message stating your credentials have already been used, it means your email address is already associated with an account. Click on "Forgot Password?" to reset your password via email.
Newsletter
If you wish to be the first to know about Hale & Wynn promotions and new arrivals, subscribe to our newsletter via the form in the website footer.
By subscribing, you consent to receive email and/or SMS updates about our products and exclusive offers tailored to your interests.
Cookies
We use "cookies" to improve your browsing experience on our platform. These help us identify you, store your preferences, and adapt our content to your needs.
You can disable cookies via your browser settings at any time. Please note that disabling cookies may impact your experience and limit some features of the site.
We also use performance cookies through Google Analytics to better understand user behavior. These cookies do not contain personal information that could identify you.
Our site may also use third-party retargeting and remarketing services. These tools collect browsing data to display relevant ads on other websites, limit ad frequency, and track ad effectiveness. This data is not merged with your personal information and is used solely for targeted advertising.
You can opt out of remarketing through various platforms, including Google Ads settings.
Who Has Access to Your Data?
Your personal data is protected with appropriate security measures. Physical protections include restricted facility access, and electronic protections include password-protected systems.
Your data is handled by our internal teams managing customer relations, marketing, and communications.
We also work with trusted third-party providers (e.g., for deliveries or payment processing), ensuring their compliance with this privacy policy and applicable data protection laws.
Please note: any data you share on public platforms like social media is not covered by this policy.
Your Rights
You have the right to access, correct, or delete your personal data. You may consult and edit your information via your account. However, data required to process your orders cannot be deleted until fulfillment is complete.
To unsubscribe from our newsletter, click the "Unsubscribe" link at the bottom of any email. For SMS, reply "STOP" to the message received. If your request isn’t processed, it may be due to multiple email addresses forwarding to a single inbox.
We retain your data as long as your account is active and, if necessary, to resolve any outstanding requests after account closure or comply with legal obligations.
Questions & Support
For any questions or concerns regarding your personal data (including unsubscribe or deletion requests), feel free to contact us at contact@haleandwynn.com.